Internal Account Manager

Customer Service

Who we are

efm Logistics Services is a highly reputable market leader providing unique logistics solutions. With over 200 talented professionals in the Transport and Logistics Industry our people, market leading technology and innovation is what differentiates us from the rest.

Don’t miss this opportunity!

We have an exciting opportunity for an Internal Account Manager to join our team based in Glen Waverley. We’re looking for an energetic, driven and motivated individual to join our dynamic Customer Service Team.

As an Internal Account Manager you will:

  • Partner with Major Account Managers in a pivotal support role to achieve internal goals and customer requirements
  • Provide exceptional levels of customer service by managing key Enterprise Accounts via various communication channels (email, phone and live message)
  • Resolve enquiries promptly, competently, professionally and deliver on customer commitments
  • Prepare reporting for customers by proactively monitoring their daily freight movements to ensure deliveries are streamlined accurately nationwide
  • Escalate high priority issues when required relating to all aspects of your accounts
  • Build solid long-term relationships with your dedicated accounts across a broad range of industries and national transport providers

The Candidate:

  • Previous experience in Transport & Logistics industry – either in Customer Support / Bookings is preferred but not required
  • Intermediate computer skills including Microsoft Office Suite
  • Previous exposure to CRM systems (e.g. Salesforce or similar an advantage) – not essential
  • Strong written, verbal communication and problem-solving skills
  •  A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

Why join efm Logistics Services?

  • Career development and progression
  • A comfortable and modern office setting
  • A professional environment where we challenge each other to do it better
  • An engaging and empowering culture
  • Convenient on-site parking

If this sounds like the role for you apply now by sending through your CV!