Who we are

efm Logistics Services is a highly reputable market leader providing unique logistics solutions. With over 200 talented professionals in the Transport and Logistics Industry our people, market leading technology and innovation is what differentiates us from the rest.

 

Why join efm Logistics Services?

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Career development and progression

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A comfortable and modern office setting

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A professional environment where we challenge each other to do it better

 
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An engaging and empowering culture

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Convenient on-site parking

 

 

Don’t miss this opportunity!

We have an exciting opportunity for a Customer Service Team Lead to join our growing team based in Glen Waverley, VIC. We are looking for passionate and outcome focused people with the ability to influence outcomes, be energetic, driven and motivated.

As a Customer Service Team Lead you will report directly to the Customer Service Manager and will:

 
 
  • Be responsible for overseeing the achievement of team objectives and deliverables which includes such things as reducing duration of open customer queries, timely daily reporting, improve average first response times and improvement of NPS

  • Proactively managing individual performance and career development of direct reports

  • Increase employee retention rate

 
 

The Candidate:

  • Experience managing a team or a group of stakeholders

  • Previous experience in Transport & Logistics industry

  • Previous experience managing a team

  • Strong focus on achieving outstanding customer experience results

  • Ability to provide effective solutions to address customer needs

  • Previous exposure to CRM systems (e.g. Salesforce or similar an advantage) – not essential

 

If this sounds like the role for you apply now by sending through your CV!