Who we are
efm Logistics Services is a highly reputable market leader providing unique logistics solutions. With over 200 talented professionals in the Transport and Logistics Industry our people, market leading technology and innovation is what differentiates us from the rest.
Why join efm Logistics Services?
Career development and progression
A comfortable and modern office setting
A professional environment where we challenge each other to do it better
An engaging and empowering culture
Convenient on-site parking
Don’t miss this opportunity!
The purpose of the Customer Service Officer role is to proactively interact with customers and carriers while processing bookings, enquiries and special requests accurately and in a timely manner.
As a Customer Service Officer - Support you will:
Key result areas
Provide a high level of professional customer service
Accurate record keeping of pickups, enquiries, action taken & complaints in efm customer service program
Good use of initiative and going above & beyond to service customers
Regular and reliable attendance
Deal directly with customers by either phone/email or fax or IT System
Process and book pickups in a timely manner
Respond promptly to customer enquiries
Direct requests and enquiries to the relevant carrier providing frequent updates to customers
Investigate and respond to customer complaints
Communicate and co-ordinate with internal departments
Escalate difficult/high priority enquiries to appropriate internal stakeholders
Other duties as required
Prior experience within a customer service role in a corporate setting is essential
Transport/Logistics Industry experience beneficial but not essential
If this sounds like the role for you apply now by sending through your CV!