Who we are
efm Logistics Services is a highly reputable market leader providing unique logistics solutions. With over 200 talented professionals in the Transport and Logistics Industry our people, market leading technology and innovation is what differentiates us from the rest.
Why join efm Logistics Services?
Career development and progression
A comfortable and modern office setting
A professional environment where we challenge each other to do it better
An engaging and empowering culture
Convenient on-site parking
Don’t miss this opportunity!
We have an exciting opportunity for an experienced Customer Service Officer to join our newly established Customer Service team in Botany, NSW. This role is a 2pm-10pm shift. This will consist of working 2pm-7pm in the office then 7pm-10pm from home (travel time and break included). We are looking for a passionate and outcome focused individual with the ability to influence outcomes, be energetic and drive outcomes.
As a Customer Service Officer:
Partner with key stakeholders to achieve internal goals and address customer requirements
Operate as the lead point of contact for any and all matters specific to your key enterprise customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Provide accurate regular reporting to internal and external stakeholders
Previous experience in Transport & Logistics industry – either in Customer Support / Bookings is preferred but not required
Strong focus on achieving outstanding customer experience results
Ability to provide effective solutions to address customer needs
Previous exposure to CRM systems (e.g. Salesforce or similar an advantage) – not essential
If this sounds like the role for you apply now by sending through your CV!