Who we are

efm Logistics Services is a highly reputable market leader providing unique logistics solutions. With over 200 talented professionals in the Transport and Logistics Industry our people, market leading technology and innovation is what differentiates us from the rest.

 

Why join efm Logistics Services?

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Career development and progression

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A comfortable and modern office setting

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A professional environment where we challenge each other to do it better

 
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An engaging and empowering culture

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Convenient on-site parking

 

 

Don’t miss this opportunity!

The purpose of the Customer Service Officer role is to proactively interact with customers and carriers while processing bookings, enquiries and special requests accurately and in a timely manner.

As a Customer Service Officer - Bookings you will:

 
 

Key result areas

  • Provide a high level of professional customer service

  • Accurate record keeping of pickups, enquiries, action taken & complaints in efm customer service program

  • Regular and reliable attendance

Key responsibilities

  • Deal directly with customers by either phone/email or fax or IT System

  • Process and book pickups in a timely manner

  • Respond promptly to customer enquiries

  • Direct requests and enquiries to the relevant carrier providing frequent updates to customers

  • Communicate and co-ordinate with internal departments

  • Other duties as required

 
 

The Candidate:

  • Prior experience within a customer service role in a corporate setting is essential

  • Transport/Logistics Industry experience beneficial but not essential

 

If this sounds like the role for you apply now by sending through your CV!