Customer Service Officer

Customer Service

  • Join a customer centric highly reputable market leader

  • Genuine opportunity for career development and progression

  • Structured on-the-job training provided

Who we are?

efm is Australasia’s market leader in delivering innovative, customer focused, logistics solutions. With a unique, disruptive business model we are always striving to raise the bar. Our workplace is fast paced, evolving and always offering a challenge with solutions to discover for our customers. We are outcome focused with a corporate, professional, supportive and relaxed environment that supports flexible working.

Don’t miss this opportunity!

We have an exciting opportunity for an experienced Customer Service Officer to join our newly established Customer Service team in Botany, NSW. We are looking for a passionate and outcome focused individual with the ability to influence outcomes, be energetic and drive outcomes.

As a Customer Service Officer you will:

  • Partner with key stakeholders to achieve internal goals and address customer requirements

  • Operate as the lead point of contact for any and all matters specific to your key enterprise customers

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

  • Provide accurate regular reporting to internal and external stakeholders

You will have:

  • Previous experience in Transport & Logistics industry – either in Customer Support / Bookings is preferred but not required

  • Strong focus on achieving outstanding customer experience results

  • Ability to provide effective solutions to address customer needs

  • Previous exposure to CRM systems (e.g. Salesforce or similar an advantage) – not essential

Why join efm Logistics Services? 

  • Career development and progression

  • A comfortable and modern office setting

  • A professional environment where we challenge each other to do it better

  • An engaging and empowering culture

  • Convenient on-site parking

If this sounds like the role for you apply now!