Major Account Manager

Account Management
Melbourne

Who we are

efm Logistics Services is a highly reputable market leader providing unique logistics solutions. With over 200 talented professionals in the Transport and Logistics Industry our people, market leading technology and innovation is what differentiates us from the rest.

Don’t miss opportunity!

We have an exciting opportunity for a Major Account Manager to join our team based in Glen Waverley. We’re looking for an energetic, driven and motivated individual to join our dynamic Victoria Team.

As a Major Account Manager you will:

  • Determine customer’s needs and focus on our four key components: operations, quality through technology, commercials and efm customer service, to deliver customer centric and solution driven outcomes.

  • Maintain strong relationships at multiple stakeholder levels both internally and externally, understanding expectations and timelines.

  • Work in close collaboration with customers to ensure they achieve project goals & timelines, ensuring service levels are met and annual NPS scores are achieved.

  • Lead sales, solution and contract negotiations with assigned customers to facilitate portfolio goals and maintain customer retention.

  • Adopt a “hands on approach” to develop and administer key account plans and continuous improvement solutions aligned with corporate objectives, strategies and initiatives.

  • Proactively lead the development of reports and delivery of on-site client visits on a weekly, monthly and quarterly basis to cover off tactical/strategic focuses and KPI management.

  • Manage and execute administrative functions for assigned accounts, including CRM management and general administration that will enhance overall portfolio results.

The Candidate:

  • 3+ year’s work experience in an Account Manager role, preferably with a focus on Supply Chain or Logistics Management

  • Impeccable prioritisation capabilities and organisational skills

  • Exceptional presentation and communication skills (both written and verbal)

  • Data-driven mentality with proven commercial acumen and strategic thinking, including strong competence in MS Excel

  • Entrepreneurial mindset that demonstrates strong initiative and sense of ownership

  • Positive attitude toward challenges

  • Honest and values driven

  • Bachelor’s Degree preferred

Why join efm Logistics Services?

  • Career development and progression

  • Comfortable and modern office setting

  • A professional environment where we challenge each other to do it better

  • An engaging and empowering culture

  • Convenient on-site parking

If this sounds like the role for you apply now by sending through your CV!