Major Account Manager
Who we are
efm Logistics Services is a highly reputable market leader providing unique logistics solutions. With over 200 talented professionals in the Transport and Logistics Industry our people, market leading technology and innovation is what differentiates us from the rest.
Don’t miss opportunity!
We have an exciting opportunity for a Major Account Manager to join our team based in Glen Waverley. We’re looking for an energetic, driven and motivated individual to join our dynamic Victoria Team.
As a Major Account Manager you will:
Determine customer’s needs and focus on our four key components: operations, quality through technology, commercials and efm customer service, to deliver customer centric and solution driven outcomes.
Maintain strong relationships at multiple stakeholder levels both internally and externally, understanding expectations and timelines.
Work in close collaboration with customers to ensure they achieve project goals & timelines, ensuring service levels are met and annual NPS scores are achieved.
Lead sales, solution and contract negotiations with assigned customers to facilitate portfolio goals and maintain customer retention.
Adopt a “hands on approach” to develop and administer key account plans and continuous improvement solutions aligned with corporate objectives, strategies and initiatives.
Proactively lead the development of reports and delivery of on-site client visits on a weekly, monthly and quarterly basis to cover off tactical/strategic focuses and KPI management.
Manage and execute administrative functions for assigned accounts, including CRM management and general administration that will enhance overall portfolio results.
3+ year’s work experience in an Account Manager role, preferably with a focus on Supply Chain or Logistics Management
Impeccable prioritisation capabilities and organisational skills
Exceptional presentation and communication skills (both written and verbal)
Data-driven mentality with proven commercial acumen and strategic thinking, including strong competence in MS Excel
Entrepreneurial mindset that demonstrates strong initiative and sense of ownership
Positive attitude toward challenges
Honest and values driven
Bachelor’s Degree preferred
Why join efm Logistics Services?
Career development and progression
Comfortable and modern office setting
A professional environment where we challenge each other to do it better
An engaging and empowering culture
Convenient on-site parking
If this sounds like the role for you apply now by sending through your CV!