We have an exciting opportunity for a Major Account Manager to join our team based in Glen Waverley. We’re looking for an energetic, driven and motivated individual to join our dynamic Victorian Team
Determine customer’s needs and focus on our four key components: operations, quality through technology, commercials and efm customer service, to deliver customer centric and solution driven outcomes.
Maintain strong relationships at multiple stakeholder levels both internally and externally, understanding expectations and timelines
Work in close collaboration with customers to ensure they achieve project goals & timelines, ensuring service levels are met and annual NPS scores are achieved
Lead sales, solution and contract negotiations with assigned customers to facilitate portfolio goals and maintain customer retention
3+ year’s work experience in an Account Manager role, preferably with a focus on Supply Chain or Logistics Management
Impeccable prioritisation capabilities and organisational skills
Exceptional presentation and communication skills (both written and verbal)
Data-driven mentality with proven commercial acumen and strategic thinking, including strong competence in MS Excel
Entrepreneurial mindset that demonstrates strong initiative and sense of ownership
Positive attitude toward challenges
Honest and values driven
Bachelor’s Degree preferred
Adopt a “hands on approach” to develop and administer key account plans and continuous improvement solutions aligned with corporate objectives, strategies and initiatives
Proactively lead the development of reports and delivery of on-site client visits on a weekly, monthly and quarterly basis to cover off tactical/strategic focuses and KPI management
Manage and execute administrative functions for assigned accounts, including CRM management and general administration that will enhance overall portfolio results.
Work with intelligent, driven people who support and inspire you.